ME: "Yes. But I would like to know what you are insinuating with a comment like that?"
ME: "OK, OK... SERIOUSLY!!!!! I'm going to stop you now before ANYTHING more atrocious comes out of your mouth!"
Although, she had quickly vacuumed it, vehicle had not been properly cleaned. Both front driver and passenger seats had crusty stains on them, trash with food left inside in compartments, at least 3 rental receipts from different customers in glove compartment, smelled of cigarette smoke when a/c was on, outside of car was dirty as well with scuff marks, right tail light was broken with a hole in it, license plate was bent and Bluetooth did not work properly. But the worst part of it all was that the car had to be returned early because of its transmission. After reading the manual, I followed the directions and tried to do a vehicle diagnostic test that it offers on the car and it kept telling me service was unavailable (same error message I received when trying to connect the Bluetooth).
I received a 2014 Ford Fiesta as a rental car on 6/20/15 that had just been dropped off and had not been inspected properly before I was given the keys after an easy transaction, but was told to wait a few minutes while rental agent ran outside to vacuum the inside. While she was doing that, I inspected the vehicle and took pictures of prior damage, both inside and out.
HIM: "You obviously are someone who knows what they are doing when renting a car, so you should be a little more understanding that since there was only one person working and it was in such a short time that you got your car, you should have expected it the way it was."
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update: On 06/25/2015, after I submitted the survey that Hertz sent me the day before, I received a phone call from the manager at Hertz rental location. Although, I had previously spoken with him when I dropped off the vehicle, he felt the need to call and justify the situation as to why I received the vehicle in the condition it was in. When I explained that I understood and that is why I took the pictures and requested the insurance. The following conversation took place:
ME: "I'm sorry, but your lack of staff on a busy Saturday morning, is not my problem."
Even though the customer service at the counter and on the phone were positive experiences, I cannot get over the fact that Hertz put me in a vehicle that not only put my life, but above all, my son's life in danger had it completely broken down on us while traveling on the very busy I-35 highway. Even the manager said that they have had lots of problems with the type of vehicle that was rented out to me and said that if it was up to him "... they would do away with them". He apologized for not properly inspecting the vehicle because lack of staff that Saturday morning. I received a refund for the day the extra day that I purchased, but did not use the vehicle (Sunday), I understood, thanked him and went on my way.
HIM: "Well then I think it's safe to say that you won't be renting here anymore, right?"
HIM: *nervous chuckle* "I'm just saying that since you think we have cars that are not safe then you..."
This was an insurance rental, the staff at this location seemed to be new and not sure how to complete this type of rental. Once the paperwork was completed, we had to wait for the staff to prep the vehicle (Clean & Vacuum) while we inspected the vehicle for damage. I normally rent from National and or Enterprise and will continue to do so.
HIM: "Ok, then. Thank you for your time."
[phone disconnects]
Hertz Local Edition is a US Car Rental based in Temple, Texas. Hertz Local Edition is located at 3603 SW H K Dodgen Loop, Temple, TX 76502, USA.
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